
So my Xbox 360 died on me for a second time in 18 months. And that is the end of relationship for me. Dead. Gone. Deceased.
The first time I got the red rings of death, the most notable of the all the XBOX 360 defects. Since it happened so often, they extended the warranty for that problem to 3 years.
Awful nice of them. It took a month to fix. When I got my X-Box back in the mail, it sounded so loud I thought I was making a cappuccino in my bedroom.
That was 9 months ago. Now, every time I put a disk into Xbox, it says “Reading….Open Tray” as if no disc was ever placed in there.
They want me to pay between $100 to $120 to have that fixed. I can’t do it in good conscious. There is no guarantee in nine months I won’t have to fork over the cash again.
But I’m not the only one. The internet is full of stories of broken Xbox 360s and Youtube videos of how to fix them.
Xbox claims only 3 to 5 percent of its products are defectives. Some stories claim up to 32 percent actually have that honor. In 2005, a lawsuit was filed against Xbox by a conglomerate of owners for selling faulty consoles.
You can’t be sure who to believe, but I have a guess. Almost every person I know who owns an Xbox has at one time had some sort of a problem.
An excerpt of my letter to XBOX:
“First it was the Red Ring of Death. Now my console will not play any disks. And your company wants me to pay $100 to have it fixed. Nonsense.
I understand that this a complicated piece of machinery and that break downs are going to happen. But to expect me to pay a fee to repair it....especially after all the negative PR that your company has received over the last few years about selling merchandise that was subpar is baffling.
Repairs must be made to machines. But i'm not going to sink another 100 into your product just for me to take the chance that it breaks down again in a few months. And save the response about "well if you bought the warranty then..."
If your product was put together properly then i wouldn't need a warranty. Not in the first 18 months of purchase, anyway.
The XBOx 360 sadly reminds me of a car that you love, but it is a money guzzler that needs to re repaired every year. It is just a poor investment.
I loved your games, i just cannot sink good money into hardware that is bound to fail again and again. So since you refuse to give me a break on the hundred dollars now, i will not sink thousands into you by buying games for the next 40 years of my life.
Good Investment
Since your customer service was not willing to help me, I bid you farewell. All the little people like me can do is write these letters, post our blogs, and never give your company business again.
If you are interested in keeping me in the Microsoft family, email me at XXXXXXX. If not, take care.”
I think we all know how this is going to work out. All we can do is not give them their money anymore.


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